SHIPPING
When will my order ship?
Orders placed before 12:00 PM EST on business days are processed for shipment the same day. Orders placed after this time or on weekends/holidays will be processed the next business day. You will receive a shipping confirmation email with tracking details once your order leaves our warehouse.
What are the shipping methods and costs?
We offer several shipping options at checkout. The associated costs and estimated delivery times are clearly displayed during the purchase process.
Do you ship internationally?
We currently ship to a select list of countries. Delivery times and charges vary by destination and will be shown before you complete your order.
Can I change the shipping address for my order?
You can modify your shipping address only before your order has been shipped. Once your order is in the process of being shipped, address changes cannot be made.
I haven’t received my order, but the tracking shows it was delivered.
The shipping carrier indicates the package was delivered. We recommend checking around your property and with household members or neighbors. If the package is still missing, please contact the carrier directly for more detailed location information. As the delivery is marked complete, we are unable to initiate a trace or replacement.
My order is being returned to sender. What should I do?
This can happen due to an incorrect/insufficient address or failed delivery attempts. If the package is successfully returned to us, we will issue a refund for the merchandise, excluding the original shipping cost.
TRACKING
How can I track my order?
You will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s progress.
The tracking for my order hasn’t updated.
Please allow 24-48 hours for the tracking information to activate and update in the carrier’s system after you receive the notification. If there is no movement after several days, please contact us.
RETURNS & EXCHANGES
What is your return policy?
Items can be returned within 30 days of receipt. They must be unworn, unwashed, and have all original tags attached. For hygiene reasons, face masks and fine jewelry are final sale.
How do I make a return?
Returns can be initiated through the returns portal on our website. You will need your order number and email address. Follow the instructions to generate a prepaid return label.
How long does it take to process a return?
Once we receive your return at our warehouse, please allow 7-10 business days for processing. You will receive an email confirmation once the refund is complete.
Where is my refund?
Refunds are processed to the original payment method used for the order. Please allow 7-10 business days for the refund to appear in your account after the return is processed.
Can I exchange an item?
We currently do not offer direct exchanges. To get a different size or color, please return the original item for a refund and place a new order.
What if I received a damaged or incorrect item?
Please contact our customer service team immediately. We will gladly assist you with any issues regarding damaged or incorrectly received items.
PRODUCT & CARE
What should I do if my item is faulty?
We stand by the quality of our products. If you believe your item has a manufacturing fault, please contact our customer service team with your order number and details, including photographs of the issue.
How should I care for my garments?
Please refer to the care label attached to your garment for specific instructions. We generally recommend hand washing in cool water with a mild detergent and laying flat to dry to preserve the quality and fit of your items.
Do you offer repairs?
We are unable to offer a repair service for our collections at this time.
What is the fit like?
Our items are designed with an Italian fit. We recommend consulting the specific size chart provided on each product page for the most accurate measurements to guide your selection.
What if my item is no longer in stock?
Our collections are frequently updated. If a specific item is out of stock, we cannot guarantee its restock. We encourage you to explore our current collections for similar styles.
GIFT CARDS
Where can I use a gift card?
Gift cards can be redeemed online.
How can I check my gift card balance?
Your remaining balance is displayed in the shopping cart and can also be checked by contacting customer service.
My gift card code isn’t working.
Please ensure you are entering the code exactly as it appears, without any spaces. If the issue persists, contact our customer service team for assistance.
Gift cards are non-refundable and cannot be redeemed for cash.
ORDERS & PAYMENT
How do I know my order was successfully placed?
You will receive an order confirmation email shortly after completing your purchase. If you do not see it, check your junk or spam folder.
Can I modify or cancel my order?
We are unable to modify or cancel orders after they have been placed due to our fast processing times. Once an order is submitted, it moves immediately into preparation for shipment.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal.
Is my payment information secure?
We utilize industry-standard encryption technology to protect your personal and payment information throughout the transaction process.
Why was my payment declined?
This can occur for several reasons, including insufficient funds, incorrect card details entered, or a security check by your bank. Please verify your information and try again, or contact your financial institution.
PROMOTIONS
How can I subscribe to your newsletter?
You can subscribe by entering your email address in the sign-up field located at the bottom of our website.
Do you offer student discounts?
We do not currently have a student discount program.
Where can I find information on current promotions?
Information on any active promotions or discounts will be displayed on our website. You can also learn about exclusive offers by subscribing to our newsletter.