Terms and Conditions

1. Applicability
These General Terms and Conditions of Sale (the “General Conditions”) apply to any purchase of products through the website intimatestitch.com (the “Website”), which is managed by the Seller. By placing an order through the Website, the purchaser (the “Customer”) agrees to be bound by these General Conditions, which form an integral part of the contract between the Customer and the Seller. The Customer is therefore advised to read these General Conditions carefully before proceeding with any purchase.

The Seller reserves the right to modify these General Conditions at any time. The General Conditions applicable to the Customer’s order will be those in force on the date the order is placed.

2. The Seller
The products sold on the Website are sold by the Seller. The Seller is a company specializing in the sale of luxury lingerie, beachwear, and clothing.

3. How to Purchase
To place an order, the Customer must select the products on the Website and add them to the shopping cart, after having carefully checked the characteristics of each product (such as, for example, size, color, price). The order is finalized by following the online purchase procedure, which includes: completing and sending the order form, selecting the shipping method and payment method, and finally, carefully reading the General Conditions and the Privacy Policy, before confirming the purchase.

By confirming the purchase, the Customer unconditionally accepts and undertakes to observe these General Conditions. The contract between the Seller and the Customer is concluded when the Website sends an order confirmation email to the Customer. The Seller recommends that the Customer keeps this email.

Before confirming the order, the Customer can identify and correct any entry errors by using the website’s functions.

The products purchased are intended for non-commercial, personal use only. The Seller reserves the right to refuse orders from customers with whom there are ongoing disputes or who have previously violated these General Conditions.

4. Product Information
The Seller has taken every care to ensure that the products are represented as accurately as possible on the Website. However, the images are for illustrative purposes only and may not be perfectly representative of the product’s characteristics. Some discrepancies may depend on the browser, the monitor, or the photographic process. The Customer is therefore invited to check the product’s specific characteristics on the product sheet.

5. Prices and Payment
Product prices are as indicated on the Website. The Seller reserves the right to change prices at any time, without notice, but any changes will not apply to orders for which a confirmation email has already been sent.

Prices are inclusive of all taxes and charges. Shipping costs are calculated and displayed prior to order confirmation.

Payment can be made by credit/debit card (Visa, MasterCard, American Express, etc.), PayPal, or other methods specified on the Website. The transaction will be debited when the order is shipped. For security reasons, the Seller may require additional verification for certain orders.

6. Shipping and Delivery
Orders are shipped to the address specified by the Customer during the purchase process. The Seller is not responsible for errors in the delivery address provided by the Customer.

Delivery times are indicative and begin from the date of the order confirmation email. Any delays do not entitle the Customer to compensation or cancellation of the order. The Seller will do its utmost to process orders promptly.

Upon delivery, the Customer must check the packaging is intact. Any damage should be immediately reported to the courier and the Seller. The Customer is responsible for the products from the moment of delivery.

7. Right of Withdrawal, Returns, and Exchanges
The Customer has the right to withdraw from the contract without penalty and without specifying the reason, within fourteen (14) days from the date of receipt of the products. To exercise this right, the Customer must notify the Seller of their decision to withdraw via an explicit statement sent to the contact details provided on the Website for returns.

To return products, the Customer must follow the instructions provided on the Website. Returns must be made within fourteen (14) days of the Customer notifying the Seller of their withdrawal. Return shipping costs are the responsibility of the Customer.

Returned products must be unused, unworn, unwashed, and undamaged, with all original tags and labels attached, and in their original packaging. The Seller will inspect returned products upon receipt. The right of withdrawal is excluded for customized or personalized products, and for sealed products which have been opened after delivery.

Upon acceptance of the return, the Seller will refund the Customer the full amount of the returned products, using the same payment method used for the purchase, within thirty (30) days. The Seller may withhold the refund until it has received the returned products or until the Customer provides proof of return.

Exchanges are subject to product availability and can be requested by contacting customer service as detailed on the Website.

8. Warranties
All products sold by the Seller are covered by the legal warranty of conformity and the legal warranty against hidden defects, as provided by applicable law.

9. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of the Seller or its content suppliers and is protected by international copyright and intellectual property laws. The compilation of all content on this site is the exclusive property of the Seller and protected by international copyright laws. All software used on this site is the property of the Seller or its software suppliers and protected by international copyright laws.

The Customer may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit for any commercial purpose any portion of the Website, its content, or any products sold without the express written consent of the Seller.

10. Limitation of Liability
To the fullest extent permitted by law, the Seller shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or the inability to use the products or services; the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the service; unauthorized access to or alteration of your transmissions or data; statements or conduct of any third party on the service; or any other matter relating to the service.

The Seller’s total liability to the Customer for all damages, losses, and causes of action (whether in contract, tort, or otherwise) shall not exceed the total amount paid by the Customer to the Seller for the products from which the claim arose.

11. Applicable Law and Jurisdiction
These General Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the country in which the Seller is legally established, without regard to its conflict of law principles. Any dispute arising from or relating to these General Conditions or the purchase of products shall be subject to the exclusive jurisdiction of the courts of the city where the Seller has its registered office.

12. General Provisions
If any provision of these General Conditions is deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. No waiver of any term of these General Conditions shall be deemed a further or continuing waiver of such term or any other term, and the Seller’s failure to assert any right or provision under these General Conditions shall not constitute a waiver of such right or provision.

13. Complaints
For any complaints, the Customer may contact the Seller through the contact methods indicated on the Website. The Seller undertakes to respond to all complaints in a timely manner.

14. Privacy
The Seller will process the Customer’s personal data in accordance with its Privacy Policy, which can be viewed on the Website.

15. Final Provisions
These General Conditions, together with the order confirmation and the Privacy Policy, constitute the entire agreement between the Customer and the Seller regarding the purchase of products from the Website. The Seller reserves the right to make changes to the Website, policies, and these General Conditions at any time. The Customer will be subject to the policies and General Conditions in force at the time of their order.