RETURNS

We want you to be completely happy with your La Perla purchase. If you are not satisfied with your order, you may return eligible items for a refund or exchange within 30 days of the delivery date.

RETURN POLICY

Items must be returned in their original, unworn, and unwashed condition, with all tags attached and in the original packaging. For hygiene reasons, we cannot accept returns on swimwear, bodysuits, or accessories if the protective hygiene seal is removed or broken.

We are unable to accept returns on final sale items, which are clearly marked at the time of purchase. Made-to-order and customized items are also final sale and cannot be returned.

HOW TO RETURN AN ITEM

To initiate a return, please visit our returns portal at intimatestitch.com. You will need your order number and email address. Follow the instructions to generate your pre-paid return shipping label.

Pack your return items securely in the original package, attach the provided label, and drop it off at the designated carrier location. We recommend using the pre-paid label for a streamlined process and to ensure your return is tracked.

Returns must be initiated within 30 days of the delivery date. After this period, we regret that we cannot process your return.

EXCHANGES

We currently do not offer direct exchanges. To exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item on our website at intimatestitch.com.

PROCESSING YOUR RETURN

Once we receive your return, our team will inspect the item(s) to ensure they meet our return policy conditions. Please allow 7-10 business days for the processing of your return after it is delivered to our warehouse.

After your return is processed, you will receive a confirmation email. Your refund will be credited to your original method of payment. The timing for the refund to appear in your account depends on your bank or card issuer’s policies.

INTERNATIONAL RETURNS

For orders shipped to destinations outside the United States, please be aware that you are responsible for any return shipping costs and applicable customs duties or taxes. These charges are non-refundable.

FAULTY OR DAMAGED ITEMS

Your satisfaction is our priority. In the unlikely event that you receive a faulty or damaged item, please contact us immediately via the returns portal at intimatestitch.com. We will gladly assist you and provide a solution, which may include a repair, replacement, or refund.

QUESTIONS?

For any questions regarding your return, our team is here to help. Please visit intimatestitch.com for further assistance.